Effective Date: 05/01/20245

Materials Mate ("we," "us," or "our") is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you access or use our website at https://materialsmate.com.au ("Website") or engage with our services.

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1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Name
• Email address
• Phone number
• Billing and shipping addresses
• Payment details

1.2 Non-Personal Information

• IP address
• Browser type and version
• Device information
• Website usage data (e.g., pages viewed, time spent on the Website)
• Cookies and similar tracking technologies

1.3 Sensitive Information

We do not intentionally collect sensitive information such as health data or political opinions and have no intention too. If such information was inadvertently collected, we will handle it in accordance with applicable privacy laws. delete it.

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2. How We Collect Information

We collect information through:

• Direct interactions: When you create an account, place an order, or contact us.
• Automated technologies: When you navigate our Website, we collect data via cookies, server logs, and analytics tools.
• Third parties: We may receive information from service providers, payment processors, and delivery partners.

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3. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders
• To communicate with you about your purchases, inquiries, or account
• To improve our Website and services
• To comply with legal and regulatory obligations
• To personalize your experience and provide tailored content or promotions
• To prevent fraud, unauthorized access, or other security issues

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4. Disclosure of Your Information

We do not sell your personal information to third parties. However, we may share your information with:

• Service providers: For payment processing, delivery, and other operational purposes.
• Compliance purposes: To comply with legal obligations, enforce our terms, or protect our rights.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

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5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure.

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6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of the Website.

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7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal obligations.
• Restriction: Request restriction of processing under certain circumstances.
• Objection: Object to processing for specific purposes, such as direct marketing.
• Data portability: Request transfer of your data to another service provider.

To exercise these rights, please contact us at [Insert Contact Details].

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8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing your information.

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9. Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.

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10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Updates will be posted on this page, and the "Effective Date" will be revised accordingly.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: hello@materialsmate.com.au
• Phone: 0489 022 707
• Address: 81 Curtin Avenue, North Wahroonga, NSW, 2076

By using our Website, you acknowledge that you have read, understood, and agree to this Privacy Policy.

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